Friday 18 March 2011

Star Alliance selects Zero Octa as Preferred Vendor

Zero Octa, the specialist audit subsidiary of Kale Consultants Ltd., and the Star Alliance, today announced that Zero Octa has been selected as preferred vendor for sales audit and revenue recovery and protection services for its member airlines.

Zero Octa had been the preferred supplier for revenue protection services for Star Alliance since September 2005. This new contract in effect extends this agreement and reaffirms Zero Octa as being an industry leader in the delivery of best practice solutions and services in the audit domain for airlines.

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The appointment of Zero Octa is the outcome of a central selection process undertaken by Star Alliance on behalf of its member carriers. As a result, participating member carriers can now contract their individual requirements from Zero Octa, at favourable conditions and also expand the scope of work. This agreement covers multiple audit services, including passenger audit, collections management, refund application processing, BIDT audit, Direct Operating Cost audit, etc.

“In the case of Zero Octa, we are very pleased that we can continue and build on the cooperation which began back in 2005. All participating member carriers have managed to increase the percentage of recovered revenue and they look forward to a continued success relationship with Zero Octa,” said Christopher Korenke, VP Commercial, Star Alliance.

Speaking on the occasion, Peter O’Sullivan – Head of Business, Zero Octa, said “We are delighted to be continuing our long association with Star Alliance. This new contract reaffirms our standing in the market today. Quality, speed, accuracy and diligent customer service have been the cornerstones of our business – and we are sure that Star Alliance member airlines will continue to benefit from our services.”

Even though pricing and ticketing is today largely an automated process, a certain number of tickets are still issued incorrectly. Ticketing errors include (but are not limited to) issuing with the wrong fare, using an incorrect fare basis or a class that does not match the fare paid as well as not collecting change and rebooking fees. In these cases it is standard practice for airlines to recover the lost revenue from the issuing agent. Industry-wide, it is estimated that airlines can lose between three and four percent of their potential revenue from these kinds of errors.

As part of the entire process, Star Alliance has also created a Sales Audit Task Force as a best practice exchange between the carriers.

About Star Alliance:
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award, Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Blue1, bmi, Brussels Airlines, Continental Airlines, Croatia Airlines, EGYPTAIR, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Singapore Airlines, South African Airways, Spanair, SWISS, TAM Airlines, TAP Portugal, Turkish Airlines, THAI, United and US Airways. Air India, Avianca-TACA, Copa Airlines and Ethiopian Airlines have been announced as future members. Overall, the Star Alliance network offers 21,000 daily flights to 1,160 airports in 181 countries.

About Zero Octa:
Zero Octa, the specialist audit subsidiary of Kale Consultants Ltd, is a leading provider of revenue management, protection and revenue integrity solutions for airline clients in every continent. Zero Octa implements financial solutions that identify and collect lost revenue, providing sophisticated management information, to deliver improved cash flows. Zero Octa offers a fully managed end-to-end audit solution that works in conjunction with airlines’ existing processes to maximize the efficiency of their systems, processes or personnel with no upfront investment.

About Kale Consultants Limited:
Kale Consultants Limited is a leading solutions provider to the global Airline and Travel industry. Committed to innovation and excellence, Kale delivers world-class software products, technology, managed process, hosting and consulting services. Kale employs over 1400 talented professionals who focus on delivering quality service to over 100 satisfied customers across 30 countries.

Kale’s Industry Solutions are driven by active partnerships with industry bodies and customers, and unparalleled domain knowledge. Kale’s Customised Approach in deploying these solutions supports clients with best fit solutions to match to their requirements.
By
Monika Jain

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